Payment Policy – FLEXTONALI

Effective Date: February 26, 2025

At FLEXTONALI, we are dedicated to providing a seamless, secure, and convenient payment process for all of our customers. This Payment Policy outlines the payment methods we accept, the security measures in place to protect your data, and how we process payments for orders placed on our website flextonali.com. By placing an order with us, you agree to the terms and conditions outlined in this policy.

1. Accepted Payment Methods

We offer various secure payment methods to ensure a smooth and secure transaction process for our customers:

  • Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, Discover, and JCB.
  • PayPal: You can also pay via PayPal, a trusted and widely used online payment platform.
  • Apple Pay and Google Pay: These mobile payment options are available if your device supports them.
  • Bank Transfers: Available for certain regions. Please contact our customer service team for more details on how to make a payment via bank transfer.

2. Payment Security

We take the security of your personal and payment information seriously. We implement a variety of security measures to protect your data:

  • SSL Encryption: All payment transactions on FLEXTONALI are protected by Secure Sockets Layer (SSL) encryption. This ensures that all data transferred between you and our website is encrypted and secure.

  • PCI DSS Compliance: Our payment processors are PCI DSS-compliant (Payment Card Industry Data Security Standard), meaning they meet the highest standards for protecting payment card data.

  • Secure Payment Gateway: All payments are processed through a secure payment gateway, ensuring the confidentiality and security of your financial information.

3. Pricing and Sales Tax

  • Pricing: All prices listed on FLEXTONALI are in USD (United States Dollar). Prices are subject to change without notice. The final price charged will be the price displayed at the time of checkout.

  • Sales Tax: Sales tax will be automatically calculated and added to your order during checkout based on your shipping address and applicable tax laws. The tax amount will be displayed during checkout.

4. Payment Authorization

  • Authorization Process: When you place an order, your payment will be authorized immediately. The payment processor will verify your payment method to ensure sufficient funds for the transaction.

  • Transaction Approval: Orders will only be processed once payment has been approved. If there are issues with payment authorization (such as incorrect details, insufficient funds, or fraud prevention), we will notify you immediately, and the order will not be processed until the issue is resolved.

5. Payment Errors

If there is an issue processing your payment, such as a declined card or incorrect billing information, your order will not be processed. You will be notified via email and prompted to resolve the issue by providing the correct information or choosing another payment method.

  • Declined Payments: If your payment is declined, please double-check your card information and ensure your billing details are correct. If the problem persists, you may want to try an alternative payment method.

  • Failed Transactions: If a transaction fails, please retry the payment or contact our customer service team for assistance. We will guide you through troubleshooting steps to resolve the issue.

6. Refunds

If you return an item, we will process a refund to the original payment method used for the purchase. Refunds are typically processed within 7-10 business days after we receive the returned item.

  • Refund Method: Refunds will be credited back to the original payment method.

  • Partial Refunds: If only part of an order is returned, the refund will be based on the value of the returned items. Shipping costs are non-refundable unless the return is due to an error on our part.

7. Currency Conversion

For international customers, currency conversion will be processed by your payment provider at the exchange rate in effect at the time of the transaction. Any additional charges related to currency conversion or foreign transaction fees are the responsibility of the customer.

8. Contact Us

If you have any questions or concerns about our Payment Policy, or need assistance with your payment, please contact our customer service team. We are here to help!