Shipping Policy – FLEXTONALI

Effective Date: February 26, 2025

At FLEXTONALI, we are committed to providing fast, reliable, and affordable shipping for all of our customers. This Shipping Policy outlines the shipping methods, delivery times, and associated costs for orders placed on our website flextonali.com. By placing an order, you agree to the terms and conditions set forth in this policy.

1. Order Processing Time

  • Order Confirmation: After placing your order, you will receive an order confirmation email confirming that we have received your order. This email serves as proof that we are processing your order.

  • Processing Time: Orders are typically processed within 1-2 business days (Monday to Friday). Orders placed during weekends or holidays will be processed on the next available business day.

  • Delays: Although we strive to ship your orders quickly, certain circumstances like product availability, high demand, or unexpected events may cause delays. If your order is delayed, we will notify you and provide an updated delivery estimate.

2. Shipping Methods and Delivery Times

We offer several shipping options to suit your needs. Shipping costs and delivery times will be calculated at checkout based on the shipping method you choose and your delivery address.

  • Domestic Shipping (USA):

    • Standard Shipping: Typically delivered within 5-7 business days.
    • Expedited Shipping: Typically delivered within 2-3 business days.
    • Express Shipping: Typically delivered within 1-2 business days.

  • International Shipping:

    • Delivery times for international orders typically range from 7-14 business days, depending on the destination and customs processing. Please note that international orders may be subject to additional customs duties, taxes, and import fees, which are the responsibility of the customer.

Please be aware that delivery times are estimates and may vary depending on external factors like carrier performance, customs delays, or weather conditions.

3. Shipping Costs

Shipping fees are calculated during checkout based on the delivery address and the selected shipping method. We offer competitive shipping rates to ensure that you can receive your products quickly at an affordable price.

  • Free Shipping Promotions: From time to time, FLEXTONALI offers free shipping promotions. Please check our website or checkout page to see if free shipping applies to your order.

  • International Shipping Fees: For international orders, shipping costs will depend on the destination country and the size and weight of your order. Customs duties, taxes, and import fees are not included in the shipping cost and are the responsibility of the customer.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment through the carrier’s website.

  • Tracking Issues: If you encounter any issues with tracking or have concerns about your shipment, please reach out to us, and we will assist you in resolving the issue.

5. Delivery Address

Please ensure that the shipping address you provide is accurate and complete. FLEXTONALI is not responsible for delays or issues caused by incorrect or incomplete address information.

  • Address Changes: If you need to change the shipping address after placing your order, please contact us immediately. If the order has not yet been processed or shipped, we will do our best to accommodate your request. Once the order has been shipped, we are unable to change the delivery address.

  • P.O. Boxes: Some shipping carriers do not deliver to P.O. Box addresses. If you are using a P.O. Box, please verify that the selected shipping method supports delivery to P.O. Boxes.

6. Shipping Restrictions

Currently, FLEXTONALI ships to valid addresses within the United States and select international destinations. If we are unable to ship to your region, you will be notified during checkout.

  • International Orders: Customers placing international orders are responsible for complying with their country’s customs regulations. Additional duties, taxes, and fees may apply upon arrival in the destination country and are the responsibility of the customer.

7. Shipping Delays

While we strive to deliver your products as quickly as possible, there may be delays due to factors beyond our control, such as:

  • Severe weather conditions
  • Carrier delays
  • Customs processing for international shipments
  • Peak shopping seasons or holidays

If your order is delayed, please check the tracking information for updates. If you need assistance, feel free to contact us, and we will do our best to help resolve the issue.

8. Lost or Damaged Packages

In rare instances, packages may be lost or damaged during shipping. If this happens, please contact us immediately for assistance.

  • Damaged Items: If your order arrives damaged, please notify us within 7 days of receipt. Provide clear photos of the damage, and we will either replace the item or issue a full refund.

  • Lost Packages: If your package is lost in transit, we will work with the carrier to investigate and resolve the issue. If the package is determined to be lost, we will offer a replacement or refund.

9. Contact Us

If you have any questions or concerns about this Shipping Policy or need assistance with your order, please don’t hesitate to contact us. Our customer service team is here to help!