Sales Policy

Effective Date: December 14, 2024

At Flextonali, we are dedicated to providing a seamless and enjoyable shopping experience, offering you the finest in luxury furniture. This detailed Sales Policy outlines the terms and conditions that govern your purchases with us. By making a purchase through our website (https://flextonali.com/), you are agreeing to the following terms. Our aim is to ensure transparency and clear understanding between us and our customers.

Product Information:

  • Accuracy of Descriptions: We strive to provide accurate and detailed product descriptions, specifications, and high-quality images on our website. However, slight variations in color, size, or appearance may occur due to differences in display settings, the unique characteristics of natural materials, and the artisanal production of our luxury furniture. We endeavor to represent our products as accurately as possible.

  • Product Availability: Product availability is subject to change. If an item you have ordered is not immediately available, we will notify you promptly and offer alternative options, a backorder date, or a full refund. We strive to keep our inventory information up-to-date, but sometimes items can be unavailable.

  • Pricing: Prices for our products are displayed on our website in USD and are subject to change without prior notice. We reserve the right to correct any pricing errors or inaccuracies that may occur. All prices exclude applicable taxes unless otherwise specified.

  • Taxes: Sales tax will be applied to all applicable orders as required by law. The applicable tax rate will be displayed during the checkout process, based on your shipping location and the prevailing tax laws.

Ordering Process:

  • Order Placement: You can place an order for our luxury furniture through our website. By placing an order, you are making an offer to purchase the selected items under the terms specified in this Sales Policy.

  • Order Confirmation: Upon successful placement of your order, you will receive an automated order confirmation email. This email confirms receipt of your order but does not constitute acceptance of your offer to purchase.

  • Order Acceptance: Flextonali reserves the right to accept or decline your order at our discretion. We may decline orders due to product unavailability, pricing errors, or for any other reason. If we decline your order, a full refund will be issued.

  • Payment: We accept various secure payment methods as displayed on our website. Payment must be received in full before your order is processed and shipped. We employ state-of-the-art payment processing systems to safeguard your financial information.

Shipping and Delivery:

  • Shipping Options: We offer various shipping options to accommodate your needs. Delivery times may vary based on your location, selected shipping method, and the size and weight of your furniture items. We strive to provide accurate delivery estimates but are not responsible for delays caused by shipping carriers or other unforeseen circumstances.

  • Shipping Costs: Shipping costs will be calculated based on your order size, weight, delivery destination, and selected shipping method. These costs will be clearly displayed during the checkout process before you finalize your purchase.

  • Delivery Address: You are responsible for providing a correct and complete delivery address. Flextonali is not responsible for delivery delays or errors caused by incorrect or incomplete address information provided by the customer. Please ensure your address is accurate to avoid any delivery complications.

  • Inspection Upon Delivery: We strongly encourage you to inspect your order upon delivery for any signs of damage or defects. If you notice any issues, please contact our customer service team within 48 hours of receipt to report the problem and arrange for a resolution. This is important to ensure your satisfaction and to address any issues promptly.

Payment Methods:

  • We accept major credit cards, debit cards, and other secure payment methods as displayed on our website during the checkout process.

  • All payments are processed securely through our payment processor, and we do not directly store your sensitive financial information on our servers. This ensures the security and privacy of your financial data.

Warranty:

  • We provide a limited warranty on our products against manufacturing defects. The duration and specific terms of the warranty may vary depending on the product. Please refer to the product description or contact our customer service for detailed warranty information.

  • The warranty does not cover damage caused by misuse, negligence, accidents, normal wear and tear, improper cleaning or maintenance, or environmental factors. These exclusions are necessary to maintain the integrity of our warranty and to ensure it covers only manufacturing defects.

  • For warranty claims, please contact our customer service team with your order number, purchase date, a detailed description of the issue, and photographic evidence where applicable.

Intellectual Property:

  • All content on our website, including product images, text descriptions, logos, trademarks, and designs, are the intellectual property of Flextonali and are protected by copyright, trademark, and other applicable intellectual property laws.

  • You are not allowed to use, reproduce, distribute, modify, or create derivative works from our intellectual property without our express written consent. Unauthorized use of our intellectual property may result in legal action.

Limitation of Liability:

  • In no event shall Flextonali or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products, except as otherwise required by applicable law.

  • Our liability to you is limited to the purchase price of the product giving rise to the claim.

Governing Law:

  • This Sales Policy and your use of our website shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws principles.

Changes to This Sales Policy:

  • We may update this Sales Policy from time to time to reflect changes in our business practices, legal requirements, or market conditions. We will post any updates on our website and encourage you to review this policy regularly to remain informed of any changes.

Contact Information:

If you have any questions about our Sales Policy, please contact us:

Address: 290 Kingstown Way, Duxbury, MA

Phone: (781) 585-1274

Email: info@flextonali.com

Website: https://flextonali.com/